How to Return a Mattress to Amazon

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Written by: Alex Savy
Read 6 minLast updated on June 29, 2021

Mattresses are often the most expensive purchase you make in your life, and it can be disappointing when they don't live up to their promise. 

If that’s the case with you, the only ideal option is to return the mattress. Below, we explain in detail how to return a mattress to Amazon

Whether your mattress is too stiff or doesn’t contour according to your body shape, you can follow the guidelines below to return it to Amazon.

Can You Return a Mattress to Amazon?

Amazon, the ecommerce giant, is very generous in terms of its return policies. For example, You can return your mattress in 30 days after purchasing it from Amazon. 

Here’s the catch, though: 

You’re not as likely to get refunds since Amazon depends on third-party sellers. While AmazonBasics mattresses come with a refund option, other sellers might deny this. 

Make sure to check the FAQs section above the reviews to learn more about a seller’s return and refund policy.

Steps to Return Your Mattress to Amazon

If you intend to return a mattress to Amazon, you must follow a set procedure. 

Do note that it can differ from one seller to another, but the standard method is pretty much similar among all sellers. 

Mainly, you’ll get a response from Amazon’s Online Return Center, where you can specify the model and company of the mattress you want to return. 

If that doesn’t work, get in touch directly with the seller, and they’ll help you accordingly. 

1. Prepare Your Mattress 

First off, you need to prepare the mattress for return. While some mattresses stay in the initial condition, others expand.

Although the Amazon mattress return policy allows you to return these mattresses within 30 days of purchase, you’ll rarely get a refund on them. 

Here’s a YouTube video to help you pack your mattress for return (2). 

2. Follow the Return Policy

Then, you have to follow the instructions in the return policy to determine your next step. 

In some cases, the seller will arrive at your door to take the mattress. Meanwhile, in other cases, you’ll have to ship the mattress to the seller’s location. 

3. Shipping Costs 

If the return policy specifies the latter, check the cost of shipping. Fortunately, many companies do not charge for shipping, but it’s better to check beforehand. 

4. Return Period 

Another thing to consider is the return period. While Amazon mattress return policy specifies a 30-day return window, some sellers offer longer trials. 

For instance, a seller may offer a 60 or 120-night trial, during which you can return the mattress if you’re not satisfied with it. 

5. Get Your Refund 

The seller’s refund policy will determine if and when you get your money back. The duration varies from one seller to another, although the average is four to five days. 

If the refund takes too long, you can get in touch with Amazon’s support team at 1-866-216-1072.

Things to Know About Returning a Mattress on Amazon 

Mattresses are among the common items that customers return on Amazon. 

Therefore, when you’re purchasing a mattress, don’t be put off by the return rates since they’re not reflecting the product’s quality. 

Instead, everyone has different comfort requirements, and what hasn’t worked for someone else might be a godsend for you. 

Here are some things to keep in mind when you return a mattress to Amazon. 

No Returns on Damaged Mattresses

You can’t return a mattress if it’s visibly damaged. Unfortunately, that means the Amazon mattress return policy does not apply to soiled, burnt, or misshapen mattresses. 

If your little one has had an ‘accident’ on the bed, or you’ve spilled wine on the mattress while binge-watching your favorite show, you can’t return the mattress anymore.

You might be wondering: 

What to do with a mattress that you don’t intend to use but can’t return either? 

In this case, you can donate the mattress to someone in need. Alternatively, some companies offer you an incentive for donating mattresses. 

For instance, Sunrising Bedding is a mattress company that gives you a refund on your mattress when you donate it to a charity chosen by the brand. 

It’s your right 

Some people shy away from the idea of returning a mattress because it may seem a bit absurd to return something you’ve slept on.  

Here’s the deal: 

If you’re not satisfied with the comfort or size of a mattress, you shouldn’t hesitate to return it since it’s your right as a buyer. 

For your next purchase, you can check out the best mattresses on Amazon according to Reddit.

FAQ

Can You Sell a Mattress if It’s Not Possible to Return It? 

If you’re unable to return a mattress due to a limitation in the return policy or any other reason, you can sell it on Facebook Marketplace, Craigslist, or a friend of yours. 

Alternatively, you can donate the mattress to a homeless shelter or someone who might need it more than you. 

The last resort will be to make peace with the mattress somehow but if that’s impossible, choose one of the two suggestions given above.

What Companies Do With Returned Mattresses?

Many brands allow customers to donate mattresses if they’re not happy with the purchase. 

Meanwhile, other companies recycle the mattress. In some cases, the returned mattresses are repackaged and resold for a lower price.

Conclusion 

Returning your mattress might not seem as practical as returning other items, but it’s doable. 

Since Amazon and most sellers on the platform offer a return and refund policy, why not benefit from this provision when you need it? 

We’ve discussed the process for returning your mattress to Amazon in this guide while mentioning a few considerations to make the process much smoother. 

Did this guide give you a clearer idea of how to return your mattress? Do you have any funny new mattress anecdotes? Share in the comments below. We’d love to hear!

References:

  1. Ken HighTower. How to Return or Move a King or Queen size Foam Mattress Part 1. Retrieved from https://www.youtube.com/watch?v=y0su3LofEQc

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